Privacy Policy
Last updated: 10/14/2025
1. Introduction
This Privacy Policy explains how Mechanic Nearby collects, uses, and protects your personal information when you use our platform to connect drivers with professional mechanics.
By using our platform, you agree to the collection and use of information in accordance with this Privacy Policy. We are committed to protecting your privacy and ensuring transparency in our data practices.
2. Information We Collect
Personal Information
- • Name and contact information (email, phone number)
- • Profile information and preferences
- • Account credentials and authentication data
Vehicle Information
Vehicle details, make, model, year, and issue descriptions posted by drivers to help mechanics assess service needs.
📍 Location Data
We collect location information for job matching, service delivery, and safety features including our night-safe guidelines and emergency services.
💳 Payment Information
Payment data is processed through Stripe, our secure payment processor. We do not store full payment card information on our servers.
Communication Data
Messages, chat logs, and support communications to facilitate service delivery and provide customer support.
3. How We Use Your Information
Service Delivery
- • Match drivers with qualified mechanics
- • Facilitate communication between users
- • Coordinate service appointments
Financial Operations
- • Process payments and payouts
- • Handle billing and invoicing
- • Manage platform fees
Safety & Security
- • Fraud prevention and detection
- • Emergency response coordination
- • Safety feature implementation
Platform Improvement
- • Dispute resolution support
- • Service quality improvements
- • User experience enhancements
4. How We Share Your Information
With Other Users
We share relevant job information between drivers and mechanics to facilitate service delivery, including contact details, location, and vehicle information.
With Service Providers
- • Stripe: Payment processing and financial services
- • Cloud Hosting: Data storage and application hosting
- • Communication Services: SMS and email delivery
- • Analytics: Platform performance and usage analysis
Legal and Safety Obligations
We may share information with law enforcement, regulatory authorities, or other parties when required by law or to protect user safety.
✓ What We Don't Do
We do not sell your personal data to third parties for marketing purposes.
5. Payment Data & Financial Security
🔒 Stripe Integration
All payment processing is handled by Stripe, a PCI DSS compliant payment processor. Stripe maintains the highest standards of financial data security.
Important: Mechanic Nearby never stores complete payment card information on our servers. All sensitive financial data is securely handled by Stripe's certified infrastructure.
6. Data Security Measures
Encryption
Data encrypted in transit and at rest
Access Control
Limited internal access on need-to-know basis
Monitoring
Continuous security monitoring and updates
⚠️ Security Disclaimer
While we implement industry-standard security measures, no system is 100% secure. We continuously work to improve our security practices and promptly address any vulnerabilities.
7. Data Retention Policy
Account Data
Personal information is retained as long as your account remains active or as needed to provide services.
Financial & Legal Compliance
Payment records, transaction data, and dispute-related information may be retained longer for tax, legal, and regulatory compliance requirements.
Data Deletion
You may request deletion of your personal data, except where retention is required for legal obligations, dispute resolution, or fraud prevention.
8. Your Privacy Rights
Data Control
- • Access your personal information
- • Update or correct your data
- • Request data deletion
- • Export your data
Communication Preferences
- • Opt-out of marketing communications
- • Control notification settings
- • Manage email preferences
📍 Location Sharing Control
You can toggle location sharing settings in your app preferences. Note that disabling location may limit some safety features and service matching capabilities.
9. Cookies & Tracking Technologies
How We Use Cookies
- • Session Management: Keep you logged in and maintain preferences
- • Analytics: Understand platform usage and improve user experience
- • Performance: Monitor system performance and identify issues
Third-Party Analytics
We may use third-party analytics services to help us understand platform usage patterns and improve our services. These services may use cookies and similar tracking technologies.
10. Children's Privacy Protection
🔞 Age Restriction
Mechanic Nearby is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. International Data Processing
🌍 Global Operations
Your information may be processed and stored in the United States or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.
Legal Compliance
We comply with applicable data protection laws in jurisdictions where we operate, including implementing appropriate cross-border data transfer mechanisms.
12. Privacy Policy Updates
We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify users of material changes through the app or via email.
Your continued use of the platform after policy updates constitutes acceptance of the revised Privacy Policy.
Questions About Your Privacy?
If you have questions about this Privacy Policy or how we handle your personal information, please contact our privacy team through the in-app support chat feature.
Data Protection Rights
To exercise your privacy rights, update your data preferences, or request information about your personal data, please use the privacy settings in your account or contact our support team directly.
This Privacy Policy is effective as of the date listed above and governs our collection and use of your personal information.